Hello, I’m Tahir

I’m a Senior Technical Support Engineer based in the West Midlands, UK. I troubleshoot operating systems, networks, databases, integrations and enterprise software, and I enjoy turning difficult problems into clear documentation.

Experience

Flexera · Senior Technical Support Engineer

2022–present

I support customers using Linux and Windows environments, investigate complex cases, work with connectors such as ServiceNow and VMware, raise engineering issues and create knowledge articles.

Snow Software · Technical Support Engineer

2020–2022

Supported enterprise software across Linux and Windows, collaborating with internal teams to provide practical resolutions and documentation.

SOTI · Technical Analyst / Senior Technical Analyst

2018–2022

Supported mobile-device-management environments across Android, iOS and Windows, including certificates, networking, servers and ADB troubleshooting.

Service Birmingham · Incident Handler / Team Lead

2010–2018

Provided frontline support, account administration, remote troubleshooting, access management and training for Birmingham City Council services.

Technology and homelab

I have been building and repairing computers since the Windows 3.1 era and have used Linux as my main desktop platform since 2022. My current setup includes Fedora with KDE, a Docker host, two TrueNAS systems, Proxmox experiments and encrypted off-site backups.

I document the homelab here because reliable infrastructure is less about collecting hardware and more about understanding failure, recovery and maintenance.

Privacy and Linux

I’m interested in practical privacy, open-source software and reducing unnecessary dependence on cloud services. I currently use Fedora, Docker and self-hosted services while keeping convenience and recoverability in balance.

Contact

For professional or project-related questions, email [email protected] or connect with me on LinkedIn.